FAQ
CONTACT US:
* How can I get in contact with customer service? For customer service inquiries only, please contact [ [email protected] ]
* I emailed your customer service. When should I get a response?
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
* Where are you based?
We are located and founded in Miami, Florida
EXCHANGES/RETURNS:
*CURRENTLY ALL SALES ARE FINAL*
[ store policy ]- NO refunds or returns ABOUT MY ORDER+ITEM CARE:
* Can I make adjustments to my order after it has been placed?
We can't make any promises, but we will try our best! E-mail us at [[email protected] ] ASAP for changes regarding size, color, shipping address, or order cancellation. Unfortunately, we can not add items to your order after it's been placed :(
*How do I wash & care for my item?
We suggest washing item with cold water with like colors (similar colors of item) to preserve quality, dry as usual. DO NOT BLEACH!
SHIPPING:
*Do you ship internationally?YES! We ship WORLDWIDE :)
*When will my order arrive?
Domestic orders typically arrive 3-5 business days after your order is processed. Processing typically takes 1-2 business days. For international orders, please allow up to 7-10 business days to arrive.